Privacy Policy

1. Information We Collect

When you register for an account, use our services, or contact our support team, 21vip may collect the following categories of personal information:

• Identity information: full name, date of birth, and gender.
• Contact information: email address, phone number, and residential address in Bangladesh.
• Account credentials: username and hashed password used to access your 21vip account.
• Financial information: transaction history, deposit and withdrawal records linked to bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Technical data: IP address, device type, browser type, operating system, and session activity logs collected automatically when you use our platform.

We collect only the information that is reasonably necessary to provide, maintain, and improve our services. We do not collect sensitive personal data such as biometric information, racial or ethnic origin, or health records unless expressly required by law.

2. How We Use Your Information

The personal information collected by 21vip is used strictly for the following purposes:

• Account management: creating, verifying, maintaining, and securing your player account.
• Service delivery: processing deposits and withdrawals via bKash, Nagad, and other supported payment methods, and ensuring smooth gameplay.
• Responsible gaming: monitoring gameplay patterns to identify and support players who may be experiencing problem gambling behaviour.
• Communication: sending account-related notifications, security alerts, bonus updates, and responses to your support enquiries.
• Legal compliance: verifying player identity and age (21+ only) in accordance with applicable regulations and anti-money-laundering requirements.
• Platform improvement: analysing aggregated usage data to enhance features, performance, and user experience across the 21vip platform.

3. Cookies and Tracking Technologies

21vip uses cookies and similar tracking technologies to deliver a seamless and personalised experience on our platform. A cookie is a small text file placed on your device by our website when you visit. Cookies help us remember your preferences, maintain your session security, and understand how players interact with different sections of our site.

We use three types of cookies on 21vip:

• Essential cookies: required for the site to function, including keeping you logged in and maintaining session security. These cannot be disabled.
• Analytics cookies: help us understand page performance, navigation paths, and feature usage so we can improve the platform. All data collected is anonymised.
• Preference cookies: store your language and display settings so they are remembered on your next visit.

4. Sharing Your Information

21vip does not sell, trade, or rent your personal information to any third party. However, we may share specific information with the following categories of trusted partners in order to deliver our services:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data necessary to process your deposits and withdrawals securely.
• Technology providers: game studios such as Pragmatic Play, Evolution Gaming, and other licensed software providers may receive session tokens to authenticate your gameplay. They do not receive full personal profiles.
• Regulatory and legal bodies: where required by applicable law, court order, or regulatory authority in Bangladesh or another relevant jurisdiction, we may disclose personal information to comply with legal obligations.

All third parties with whom we share data are contractually required to handle your information in accordance with applicable data protection standards and to use it solely for the purpose for which it was shared.

5. Data Security

21vip employs a range of industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems at the network layer, and strict role-based access controls that limit staff access to personal data on a need-to-know basis.

While we take every reasonable precaution to protect your data, no digital system can be guaranteed 100% secure. If you become aware of any suspected unauthorised access to your 21vip account, please contact our support team immediately at [email protected] so that we can take prompt corrective action.

6. Data Retention

21vip retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. Account data is typically retained for the duration of the account's active life and for a defined period thereafter, in line with applicable record-keeping requirements. Financial transaction records may be retained for a longer period where required by law. When personal data is no longer required, it is securely deleted or anonymised so it can no longer be associated with any identifiable individual.

7. Your Rights

As a registered player on 21vip, you have the following rights regarding your personal data:

• Right to access: you may request a copy of the personal data we hold about you.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: in certain circumstances you may request deletion of your personal data, subject to any legal retention obligations we are required to fulfil.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We aim to respond to all data rights requests within 30 calendar days.

8. Third-Party Payment Processors

To facilitate deposits and withdrawals, 21vip integrates with leading payment service providers operating in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. When you initiate a financial transaction, you will interact directly with these providers' own secure interfaces. Each payment provider operates under its own privacy policy and data security framework.

21vip does not store full card numbers or mobile banking PINs. We receive only a confirmation token or masked reference number once a payment is approved. We strongly recommend reviewing the privacy policy of each payment provider to understand how they handle your financial data.

9. Children's Privacy

21vip is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from any person under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately suspend the relevant account, delete the associated data, and take appropriate corrective action. Parents and guardians who believe their child has accessed our platform should contact us immediately at [email protected].

10. Changes to This Privacy Policy

21vip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players by email or by a prominent notice within the platform.

Your continued use of the 21vip platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain fully informed about how your data is protected.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way 21vip handles your personal information, please reach out to our dedicated support team. We are available around the clock to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

Email: [email protected] — Response time: within 24 hours (Bangladesh Standard Time, UTC+6).